The Port of Ayr the big winner at ABP awards night

October 26, 2016

ABP CEO James Cooper with Welsh Rugby Captain Sam Warburton, ABP Short Sea Ports Director Andrew Harston, Callum Scott and John Love from the Port of Ayr Yara team, Ayr Port Manager Stuart Cresswell and ABP Chairman Robert Walvis.

UK leading levels of customer service has seen the team at ABP’s Port of Ayr take the top accolade at this year’s Chairman’s Awards, the company’s Oscars for staff.

The port not only won the Customer Service Award ahead of 20 other ports in the UK-wide group, but took the Group Award as well, the big honour of the evening.

The group were nominated by port manager Stuart Cresswell who praised his team for their focus on continuing operational improvement and, in particular, for their service to fertiliser specialist Yara.

He said: “The team have built a positive working relationship with Yara which has resulted in their highly developed approach to customer service.

“They are only a small team but they go above and beyond to ensure that Yara’s business needs are met, and this aligns with ABP’s drive to make sure we are putting our customers first.”

Yara operates from seven locations in the UK, including the Port of Ayr which it ranked as its top port in 2015 in terms of customer service.

Simon Barley, Supply Chain Operations Manager for Yara UK and Ireland, said: “Ayr comes out on top as Yara’s best import terminal in the UK.

“It is down to management, ownership and partnerships. We’re the customer but we work together 50-50 with ABP, and have strong dialogue across all levels with open and transparent communication.”

The Chairman’s awards were launched in 2015 and are organised to recognise the efforts of staff in the following areas:

• Customer Service
• Health & Safety
• Sustainability
• Operations
• Community Engagement
• Marine Services
• Engineering
• Employee Engagement